To update your CM Connect account password, follow the steps found on the login page.

• Navigate to https://cp.certmetrics.com/google/en/login
• Click on FORGOT PASSWORD?

• Enter your Email address or Username (GGLE#######) and click on 'Submit'.

• If the email / username are valid, you will receive an email with further instructions. (Please check your junk/spam folder.)
• Once you have reset your password, log in to your CM Connect account.

I did not receive the password reset link?

Try the following troubleshooting steps:

• Check your spam / junk folder for the password reset email.
• Check other email accounts that your account may be associated with.
• For security reasons, the link expires after 15 minutes. If it has been longer than 15 minutes you may request another one repeating the above steps.
• You can try navigating to https://cp.certmetrics.com/google/en/public/first-time-login and enter the email address that received the welcome message, and you’ll subsequently receive the link to set your password and access your CM Connect account. 
• If the password reset link still has not arrived, it could be due to:
  • having a different email address as your primary email address in CM Connect. Please check your other email accounts for the password reset message.
  • having duplicate CM Connect accounts.
  • not having a CM Connect account, please create a new CM account but using this link : https://cp.certmetrics.com/google/en/public/first-time-login

Still has a login issue? Please connect with our support team using the contact us form : https://support.google.com/cloud-certification/contact/cloud_certifications